Draft template. This page was drafted to match how Index IV actually works, but it is not legal advice. Fill in the [bracketed] details and have a qualified lawyer review it before you rely on it.

Refund Policy

Last updated: [DATE]

Index IV is a digital product, so keys can't be returned once used. Here's how we handle refunds. [Edit the numbers below to the policy you want to offer.]

Unredeemed keys

If you haven't redeemed your key, you can request a full refund within [7] days of purchase.

Redeemed keys

Once a key has been redeemed, it can't be refunded, except:

where the Software doesn't work as described on this site and we can't fix it within a reasonable time, or
where the law where you live requires a refund.

Please contact us first

If something isn't working, talk to us before disputing the payment. Most problems can be fixed quickly, and we'd rather solve it than lose you.

Not covered

Account actions taken by Roblox or a game's developers. See the Terms.
Keys that were shared, resold or obtained from someone other than us.
Changing your mind after using the Software.

Chargebacks

If a payment is reversed, the related license is revoked.

How to request a refund

Email [SUPPORT EMAIL] or open a ticket in our Discord, with your order details and Discord name.